The Plumb Club Votes to Require All Members to become Responsible Jewellery Council Members Click here for more about this historic announcement

2019 Annual Breakfast Symposium Presentation Videos

Breakfast Symposium Introduction: Diamond Producers Association
Real is Rare, Real is a Diamond: The Natural Diamond Platform
Speaker: Kristina Buckley Kayel- Managing Director Diamond Producers Association

Breakfast Symposium Keynote Presentation: Today’s Customer Experience-
Satisfaction Guaranteed Is No Guarantee
Speaker: Shep Hyken – Customer Service and Experience Expert, Best Selling Author and National Speakers Association Hall of Fame Inductee

Posted on July 2, 2019