Breakfast Symposium Introduction: Diamond Producers Association
Real is Rare, Real is a Diamond: The Natural Diamond Platform
Speaker: Kristina Buckley Kayel- Managing Director Diamond Producers Association

Breakfast Symposium Keynote Presentation: Today’s Customer Experience-
Satisfaction Guaranteed Is No Guarantee
Speaker: Shep Hyken – Customer Service and Experience Expert, Best Selling Author and National Speakers Association Hall of Fame Inductee