View the 2019 Plumb Club Pavilion Page Click Here

The 2019 Plumb Club Breakfast at JCK Las Vegas

Join The Plumb Club for our Breakfast Symposium and what is sure to be a highlight of the 2019 JCK Las Vegas Show.

The Plumb Club welcomes back the Diamond Producers Association as the exclusive sponsor for this year’s breakfast.
Saturday, June 1st, 2019
7:15am – 9:15am Presentation at 8:00am
The Venetian Hotel / Sands Expo – Palazzo Ballroom 5th Floor
JCK Show Badge pick up will be available for pre-registered buyers

This presentation is open to Registered Retailers only.
Reservations are required. Scroll down to RSVP.

Introduction: Diamond Producers Association
Real is Rare, Real is a Diamond: The Natural Diamond Platform

The DPA will review their full year of activity in the US market, which saw the development of a new self-purchase campaign, robust media plan, and successful strategic initiatives. They will share the measured impact of their “Real is Rare. Real is a Diamond” programs to date, important consumer insights, and their plans for the remainder of the year.

Keynote Presentation: Today’s Customer Experience- Satisfaction Guaranteed Is No Guarantee

Speaker: Shep Hyken – Customer Service and Experience Expert, Best Selling Author and National Speakers Association Hall of Fame Inductee

In a world where providing a great product is not enough, the customer experience is what will set you apart from your competition and the tipping point that makes the sale.

This presentation, customized for the Jewelry Retailer, will provide strategies and tactics that you can use immediately in your store to deliver amazing customer service, improve customer engagement, manage the customer experience and create fierce customer loyalty.

Immediately following the presentation, each attendee that visits the Plumb Club Pavilion will receive a complimentary signed copy of Mr. Hyken’s book “The Convenience Revolution” and access to his online course: Five Ways to Create an Amazing Customer Experience. A photo opportunity with the author will also be available.

A few quick words about the presentation:

This presentation is open to Registered Retailers only
 Reservations are required by filling out the form below.
If you have any questions please use our contact page by clicking here.

Please fill out the form below to RSVP. Each person attending must submit a separate form with a unique and valid email address (the same email address cannot be used for multiple attendees).

2019 Breakfast RSVP

  • Would you like to receive a Kosher meal?