This presentation is open to Registered Retailers only.
Reservations are required. Scroll down to RSVP.
The DPA will review their full year of activity in the US market, which saw the development of a new self-purchase campaign, robust media plan, and successful strategic initiatives. They will share the measured impact of their “Real is Rare. Real is a Diamond” programs to date, important consumer insights, and their plans for the remainder of the year.
Speaker: Shep Hyken – Customer Service and Experience Expert, Best Selling Author and National Speakers Association Hall of Fame Inductee
In a world where providing a great product is not enough, the customer experience is what will set you apart from your competition and the tipping point that makes the sale.
This presentation, customized for the Jewelry Retailer, will provide strategies and tactics that you can use immediately in your store to deliver amazing customer service, improve customer engagement, manage the customer experience and create fierce customer loyalty.
Immediately following the presentation, each attendee that visits the Plumb Club Pavilion will receive a complimentary signed copy of Mr. Hyken’s book “The Convenience Revolution” and access to his online course: Five Ways to Create an Amazing Customer Experience. A photo opportunity with the author will also be available.
A few quick words about the presentation:
Please fill out the form below to RSVP. Each person attending must submit a separate form with a unique and valid email address (the same email address cannot be used for multiple attendees).