Are there any technologies or features of the Retail Innovation & Education Center you’re particularly excited about and are able to share with us?
All of them really! Each of the exhibitions selected for this exhibit are areas that are either hot right now, brand new concepts, or out of the box ideas that will set a retailer apart from their competition.
This year, you’ve updated your logo and will be revealing a brand new look for your pavilion – tell us a bit more about your updated look and how it aligns with The Plumb Club’s most up-to-date vision as an organization.
Our brand new, state of the art pavilion, website and logo are the next steps in our organization’s strategic plan, designed to expand The Plumb Club’s reach year-round, broaden our retail community, and positively impact the future of the fine jewelry industry. It is driven by and supports our new tagline “Educate. Innovate. Connect”.
One of the buzz words everyone is talking about these days is “customer experience”. We have invested significant resources in our Las Vegas Pavilion to provide the retailer not only a place to find best in class product, but a sophisticated, elegant and comfortable place to do it in. Visitors will experience nothing like anyone has ever seen before at the JCK Las Vegas show. Of course, we will continue to offer complementary snacks and beverages in our newly designed and enhanced Plumb Club Pavilion Café.
What types of topics can we expect at the annual Plumb Club Breakfast Symposium on Saturday morning at JCK Las Vegas 2019?
Our sponsor, The Diamond Producers Association, will start off the program with a review of their full year of activity, including their new self-purchase woman campaign: For me, From me.
We will then move on to our Keynote Presentation: Today’s Customer Experience- Satisfaction Guaranteed Is No Guaranteeby Shep Hyken – Customer Service and Experience Expert, Best Selling Author and National Speakers Association Hall of Fame Inductee.
This presentation, customized for the jewelry retailer, will provide strategies and tactics that can be used immediately upon returning from the show to deliver amazing customer service, improve customer engagement, manage the customer experience and create fierce customer loyalty.
Immediately following the presentation, each attendee that visits The Plumb Club Pavilion will receive a complimentary signed copy of Mr. Hyken’s book “The Convenience Revolution” and access to his online course: Five Ways to Create an Amazing Customer Experience. A photo opportunity with the author will also be available. Reservations are required and can be made here.
What are you most looking forward to at JCK Las Vegas 2019?
Without a doubt our brand-new pavilion and all of the new exciting initiatives I have mentioned. This is really going to be something special for our members and the retailers that visit us.