The Plumb Club was pleased to partner with JCK, to host the second annual retailer-focused learning forum, “Symposium ‘25”. Jewelers Mutual® continued its guiding role, as the founding sponsor. This leadership event took place on Thursday, March 13, 2025, at City Winery, Pier 57, during New York City’s week of jewelry festivities.

The event was a great success with programs developed with the assistance of a retailer advisory group to ensure the information was geared toward retailer-centric pain points and topics.

Below can be found the materials provided by the speakers that relate to the presentations from that day (click on each title to view), and a video presentation of the Retailer/Supplier Panel: “The Good, The Bad, and The Ugly”. 

Human Leader Action Plan- Erica Keswin

The Top 10 No Oriented Questions- Chris Voss

Quick 2+1 Inographic- Chris Voss

Understanding Tactical Empathy Infographic – Chris Voss

Common Ground- Seth Mattison

Think Bigger- Sheena Iyengar

How to Conduct a Great Performance Review- Frank Cespedes

Guides for Applying Supercommunicator Concepts – Charles Duhigg

Bring Your Human To Work- Facilitators’ Notes

 

 Watch “The Good, The Bad, and The Ugly – A Retailer/Supplier Panel Moderated by Victoria Gomelsky” Below: